Privacy Policy

1. Introduction

Jax Locksmith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our locksmith services in Jacksonville, Florida and surrounding areas.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address)
• Service address and location information
• Payment information (processed securely through third-party payment processors)
• Vehicle information (make, model, VIN) for automotive locksmith services
• Communication history and service requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our locksmith services
• Process service requests and communicate with you
• Send appointment reminders and service updates
• Process payments and maintain transaction records
• Improve our website and customer service
• Comply with legal obligations and respond to law enforcement requests
• Send promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, scheduling, or communication services
• Legal Compliance: Law enforcement, government agencies, or other parties when required by law
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We use industry-standard encryption for sensitive data and regularly update our security practices.

6. Your Privacy Rights

Under Florida law and other applicable regulations, you have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at jaxlocksmithshop@gmail.com or call (904) 501-7325.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

Google Maps provides the store ratings and review totals shown on this website when available. Google's handling of information is described in the Google Privacy Policy, which applies to the use of Google Maps services.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for up to 7 years as required by Florida business laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: